The study examines human-environment interactions at the bus depot, specifically identifying and analyzing behaviors that deviate from social norms, termed "deviant behaviors." These include actions that are considered unusual or disruptive to the expected depot environment.
To address these behaviors, the research uses methods like observation and body-storming to uncover underlying causes, aiming to create targeted interventions that encourage positive behavioral change. By analyzing multiple deviant behaviors, researchers found that the reliance on information from fellow commuters, rather than official sources, was especially impactful.
Addressing this behavior could potentially improve user experiences and reduce cascading effects of misinformation. Although focused on the bus depot, the study’s insights are broadly applicable to similar public environments, making them useful for addressing behavior-based challenges in other contexts.